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About Us

WHO ARE WE?

ITDatabases.com was formed in 2000 as a colour matching consultancy under the name of ColourSolutions.com working with the very high end users of colour in the advertising, marketing and printing industries.


At the request of these clients thePrinterDatabase.com was created as a knowledgebase of all matters associated with colour printing – from what you see on the screen to what you get from the printer, the pre-press and the final output.


As clients requested more and more often that we also supply them with the printers they required, we developed into a reseller web site, one of the first to be established on the web that not only supplied goods but also gave full technical support and information.


As our customer base grew, the range of products being requested from us widened and so we evolved into ITDatabases.com.



With prices and information on over 50,000 line items fed to us on a daily basis by our suppliers, we do not display them all in our web sites as it would be pretty dull if we did! However we commit to be able to supply you with any item you require at a competitive price and within our standard excellent level of service.


WHERE ARE WE?

Our entire operation is virtual and has been for many years. We don’t waste time or pollute the environment by driving anywhere as we have no premises and all of our staff works from home. As a result we have happy relaxed people that can manage their personal lives as well as give high levels of service to our customers from 8am to 6pm every weekday.


This is good for our customers, our staff and the company, and we have coped easily with house moves, new babies, the demands of dogs and even changes of country. We currently have staff in Somerset, Wiltshire, Hampshire and Bucks while our General Manager was able to run things day to day during a two week visit to Barbados.


Security in such circumstances is vital. Our technology is tried and tested and is of the highest possible level of sophistication. We use secure third parties to manage our credit card transactions and so we never see your card details as all such transactions take place on our partners’ servers, not ours.


When we receive cheque payments we bank them the same day so they are never exposed to prying eyes. We are members of the Early Warning organization that maintains a database of cheque and credit card scams, frauds and fraudsters and we refer and contribute to it regularly.


EXCELLENCE AND HONESTY AT ALL TIMES

Our standard level of service is:- ‘excellence’ and according to many of our customers, it is the best on the web.


95.2% of our orders are delivered next business day because we manage each order from start to finish and check that your goods have shipped correctly and on time. And of course we keep you informed every step of the way.


Because we use the best available technology to run our bespoke systems we can record and refer to every aspect of our customers’ wishes regardless of the date, time or staff member who recorded such information. No matter whom you may speak to at ITDatabases, we will be able to see all information relating to your organization, your orders and products and answer any questions you may have.


Each of our staff has a direct dial phone number so you only need to call our main switchboard once to establish contact. You may prefer to use email, or fax or indeed write to us and we are more than happy to communicate with you in the way you prefer.


From start to finish ITDatabases.com is based on three basic tenets:

1. Treat people as you would wish to be treated yourself.
2. Honesty is always the best policy.
3. A friend in need is a friend indeed.

ITDatabases.com is run by experienced people who have managed and worked for a broad range of businesses over the years and so we know that business is based upon human relationships.


Honesty, decency and courtesy are what we expect when we communicate with others and are what we give to our customers.


• If we have a problem sourcing what you want we will tell you.
• If a shipment has gone astray we will tell you.
• If we make a mistake we will tell you.
• If we recommend a product it is because we either use it ourselves or have thoroughly tested it ourselves.
• If you ask about a specific product but we think you don’t need it, we will tell you so and happily supply you with a cheaper item that fits your needs.
• If you have an emergency situation and need a printer toner or a piece of IT equipment urgently, we will do everything possible to get it to you quickly – even on the same day if you are really stuck - and get you back to normal working again.

Our aim is to become your preferred supplier for all of your IT needs so we will never mislead or disappoint you. We are always happy to help!.


We hope we have given you enough information to encourage you to try us for your next IT purchase, but if you want to know more about us please just drop us an email with your questions and we’ll be delighted to answer them. – info@itdatabases.com.


We look forward to hearing from you.


ITDatabases.com supplies Education, Government, NHS, Corporate and Small to Medium enterprises with printers, laptops, displays, projectors and all associated supplies and consumables.


Our customers appreciate our levels of service that include next business day delivery for all orders to mainland UK – the Highlands and Islands take two days however due to the distances and ferry timetables. We regularly ship to the Channel Isles, Ireland, the Inner and Outer Hebrides and the Shetland Isles so we understand all the transport issues involved.


If your goods are not delivered when we say they will be we refund your shipping costs.


Every order we receive is tracked by us through the entire order process so that you don’t have to worry about it and we always let you know when your goods will be arriving and by which courier. If any item is out of stock we tell you immediately and again we track the stock availability with the manufacturer and let you know when the item will be delivered to you.


Because of this level of service we have many repeat customers who use us because we remove any nervousness about buying online and any concern about when their goods will turn up.


Our regular customers include schools all over the UK in both the public and private sectors, manufacturers, publishers, designers, marketing and PR companies, printers, research establishments, the forces, hairdressers, post offices, architects, universities, sports clubs, churches and indeed all and any type of business or organization you can think of.


Whatever it is that you do, you can be assured that we have the experience and the knowledge to give you a level of service that you have not experienced elsewhere, whether online or in the high street.


Please check out our Customer Comments so that you may see for yourself what our customers tell us.

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