I thought I’d drop you line to let you know how superb the service was from your folks back in the office (unfortunately I did not catch her name). I ordered a Minolta 2300W one afternoon and the very next day, it arrived. At every stage of the way I got an exceedingly polite, efficient and effective lady on the end of the ’phone letting me know what was going on. And, even though the CD-ROM was not present - a bit of a pain - the same lady had all the necessary URL info such that I could download it! Excellent.	Steve E Crane
Hi Mellie, Many thanks for you prompt service while placing my order. I received the delivery at 0803hrs this morning. What fantastic service from your company and the carrier service your firm employs. This has resulted in being able to get an urgent order for my client out on time. Once again many thanks	Mick, Direct Print Service
I would like to take this opportunity to thank you for the excellent service I have received over the past few days when purchasing my colour laser printer. From start to finish I was continually impressed with the personal service offered to me by your team. With people helping me through every step from choosing my printer to sending out free print samples, which arrived to my surprise the very next day. From these I was able to evaluate the options and choose the Minolta-QMS Magicolor 2300W. Everyone that I spoke to was very polite and helpful in offering a prompt and efficient service. You have kept me informed over the phone about everything; this level of dedicated service is very hard to come by when buying anything over the phone/internet today. From just receiving the cheque on Monday I was surprised to be told that the printer would be arriving on Tuesday. I regularly purchase from online companies and usually expect to wait up-to and over 3 days for delivery, and never have I received phone calls to confirm delivery details, order confirmation and to check if the printer had arrived and was functioning correctly. Well done, a superb service.	Phil Harle, Something Limited
May I take this opportunity to commend the salesman - Miles that I have been dealing with over the last few weeks. The service and help received has been nothing short of excellent. Delivery was propmpt and delivered the next day as agreed. The print quality of this machine is superior to that of a machine I have at twenty times the price of this printer. I will have no hesitation in using or recommending the use of your services in the future.	Sean Jones, Jones Estate Agents
This is the first time I have ordered from your company and I would like to say that it does make a change to deal with people who care about their customers. I ordered the Epson printer after finding your web site on the net. The printer was delivered the next day following a call from your staff to advise that it was on its way. Later the same day I received a further call asking that it had arrived OK. Two further calls were later received advising that the toner was out of stock due to problems at Epson. This is excellent service and I am sure we will be using you again in the future.	Dave Pownall, Company Secretray, Ian Whitehead Contract Furnishing Limited.
Miles I received my printer (Xerox Phaser 8200DP) from you the day after ordering it and just want to say that I am most impressed by all aspects of your business - your courtesy, your helpfulness and your patience. In supplying me with answers to all my questions, with print-outs, speedy ordering and delivery and an excellent price, you set a very high standard in customer relations and efficiency which is sadly very rare! I shall most certainly recommend you to anyone who needs a new printer.	Many thanks, Peter Hoare. Web Designer DREAMING DOG DESIGN
I write with thanks at the service I have received from your company, it was a pleasure to deal with you. With many online companies there is always some aspect of the process I find lacking, not receiving a hard copy invoice or no telephone contact details or goods not turning up when expected. In light of past bad experience, the two biggest online companies I will not buy from and to complain to is to spend hours in a recorded message loop. So buying from your company was a breath of fresh air. I ordered a printer online on Wednesday evening, Stuart rang me Thursday and took payment over the phone (which from a security point of view is excellent). The printer arrived Friday as promised and a nice touch was a courtesy phone call Friday afternoon ensuring everything was well. Saturday am the invoice arrived in the post. Exceptional service! I will recommend you at every opportunity and look forward to buying my consumables from you in the future.	David Goff, Sales & Marketing, Stonetraders LimitedDavid Goff, Sales & Marketing, Stonetraders Limited
Hi Shirley Thanks for your e mail, the printer has arrived, been installed and is working perfectly. May I thank you and your team for some of the best service I have ever received when purchasing items on the internet. Thanks once again	Andy Watson, North Yorkshire Police
I ordered a Minolta 2300W laser printer from you on Sunday night, you confirmed payment details by phone on Monday and it successfully arrived at 08:50 Tuesday morning. So far the results have been very impressive. On black and white text documents, the quality is excellent even down to about 4 point. The real stunner though is the quality of colour photos. It may not quite be true photo quality but you have to look pretty carefully to tell the difference. So thanks for such speedy service, a keen price and an excellent product!	Regards... Dave Wilton
Hi Nolan Thank you for your kind offer of free shipping on consumables, I took you up on it and ordered one of each toner. I didn’t bother hunting around to get a cheaper quote, I’ve been very impressed with your company’s service, both before and after sales, and will recommend you. As you said I got a free inkjet into the bargain and I’m delighted with both. If anyone else gets the same old voucher that I did in the box Epson are giving you the option of using either offer, which suited me better. Many thanks and compliments on your customer care.	Martin Barron, Jo’s Jeans
Hi Shirley, Thanks for the order update. If you lot at IT Databases were trying to impress me then you have succeeded. Martin did a great job in giving me the required info. I ordered the Xerox Phaser 8400B at 4 pm yesterday. It was delivered to Kilmarnock, installed and printing a report by 3 pm today, only 23 hours later and this includes free delivery and a much better price than your competitors! Congratulations and my thanks for superb service.	Drummond Small D. Small & Company
Dear Friends, I really have to tell you folks that you are a shining example of how to serve customers in a first class manner. I don’t want to bore you but compared to a large national online retailer (whose name begins with D and ends with s, a 4 letter word in total!), you take then to the cleaners on service. I have mailed you for samples and they all arrived through my letter box the next day, your prices are better, I phones twice and you couldn’t have been more helpful. What a delight it is to speak to a human beings (well, Nolan and Stuart in this case!), and not receive an email telling me that everyone is busy and I should get a response by mail within 4 DAYS! I orders the printer yesterday at 3.00pm and this morning the invoice came through my letterbox, followed, I am quite sure by the printer itself in the next few days. Not only hat I get a free inkjet printer, free carriage and another £10 off the price I expected to pay. Don’t go too cheap folks as I’d hate you to go out of business, as Lord Kitchener said "your country needs you!" Thank you for restoring my confidence. I never expect to be treated like royalty or have everything delivered the next day but I do expect a courteous approach, prompt service and a genuine helpful attitude on the end of the phone. You score 10 out of 10 on all 3, so what you should do now is take this mail into the boss’s office and ask him to treat you to some rather nice cream cakes to go with your morning coffee, for a job well done. Thanks again, and before long you may also get another order from me (I fancy a HP 7260 Photosmart printer as well) and maybe one from where I work also (probably a Minolta 2300DL).	Take Care and have a lovely day Nick Gregory
Thank you very much for the follow up. This has been a very pleasant experience in from all parts of the purchasing chain. I will definitely be using your company again for printer supplies.	Best regards, Mark
Dear Shirley, Yes I did receive the printer safely on Tuesday, thank you very much. May I take this opportunity to thank you, and Nolan Collins, for a truly efficient and customer friendly service. I intent to write a sterling review of The Printer Database for www.dealtime.com. With superb prices and excellent service I will be recommending you to friends and colleagues alike.	Very best regards, Neil Hyde Media Projects Manager SITO Ltd.
Monitor arrived today (Monday). Works perfectly. Am delighted with its performance. Thanks for the excellent service with respect to the order taking, the delivery and the customer care. As a PT of computing in Thurso High School I have already recomended your company to all departments for purchasing computing equipment because of the excellent service and extremely competitive prices, following previous purchases of printers and shall be recommending you to other schools in the region	Yours faithfully, Iain McBride.
Just to thank you for the safe arrival of the above order. May I thank Nolan for his advice to help me find the right product my my needs and for your follow up to check that the order had arrived safely and promptly. Excellent service.	Jane Bowles Star Computing Solutions
Dear Shirley, I know as a nation we are always very quick to complain about bad service etc. Therefore, I would like to take this opportunity to congratulate yourself and your colleagues for the excellent service you have given our company. It is very reassuring knowing you can provide such a prompt response your customers demands. Once again, many thanks and keep up the good work	Kind regards Davina Docherty Office Manager, Syncsort
Dear Shirley, Please be advised that the printer has arrived. Wow!! What a superb service!! That must be less than 24 Hrs from order to delivery.	Many thanks Ranjit Rakhra
Martin I meant to email you a couple of weeks ago but am just back from annual leave. Just a note to say many thanks for your help in helping me select the right printer for my needs. I’m amazed at the quality of prints from laser printer as cheap as the Epson C900! Your advice, help and very competitive prices make you the best retailer I’ve dealt with. If it was not for you I’d have spent probably £200 more and received a printer that was nowhere near the quality of the one I have. For my needs it was perfect. Your help was invaluable and if I’m looking for another printer I’d have no hesitation in using your services again. Also if I know of anyone looking for a printer, I would certainly recommend that they use you. Once again many thanks.	Regards Jim James B Davies Regional Acquisition Controller, 3
After the hassle of finding a suitiable plasma screen in a good price/performance level, I gave IT Databases a try. they offered me this great bundle of a 42" panasonic plasma incl. inputboard, a 5.1 dolby surround sound system incl. dvd player from sony. The staff was very friendly and helped me sorting out all my needs and requirements. After arranging the order, the plasma arrived as agreed in perfect condition with special delivery and safely packed. Everything was fine. The biggest hassle I had with this order was drilling the 6 holes in the wall and fixing the anchors for the wallmounting, because I have a massive wall, but.. that is not IT Databases stuff. It was a convenient and easy order with them. Life is easy sometimes. Whenever I would need something again, I will buy it here.	Kindest regards, Juergen
Yet again, brilliant service from ITdatabases which I really appreciate. By the way the projector is also superb. We will be recommending this to others.	Thanks again, Alex
Hi Shirley Many thanks for very prompt and efficient service. The toners arrived mid-morning. We’ll certainly be back as the need arises, and will happily recommend you.	Regards, Nick Haydon
Martin I would like to thank you and your team for your professional approach to completing my order. I will definitely be using your company again and recommending you to other possible users.	Many thanks, Jules Wright the Wright Concept
Shirley Thank you, it has arrived intact and is set up, it is brilliant, I must say larger than I envisaged but does ok. Set up and running. Have already reccommended your site to others for the competitive prices and the quality and speed of service.	Thank you Anne
Dear Shirley, Outstanding price, outstanding service, outstanding follow-up, outstanding printer. We will not hesitate to use IT Databases for all of our requirements and will recommend you to our other clients. It’s a pleasure doing business with you.	cheers, James Maloney and Lee Chester
Hi Moira,  Yes, everything has arrived safely, printer is once again up and running. May I take this opportunity of thanking ITDatabase Limited for the friendly and extremely efficient service. A very quick turn around which has kept any delay in our printing output to an absolute minimum. We can’t ask fairer than that! Please also pass on our appreciation to Nolan in Sales, I very much appreciate the advice received.	Kind regards, Susie Sargent ITP Limited
Thank you for checking, the toners arrived safely as promised. Unfortunately one of them was faulty, I contacted Epson, and they told me to contact you, Nolan has been very helpful and arranged a replacement, which all being well should arrive today, along with a repeat order. Thank you for your excellent service. I will be buying from you again in the very near future.	Best wishes, Martin Barron
Hi Shirley, Both the laser and inkjet printer on this order has arrived safe and sound. Thank you for the good communication and the excellent service – ordered on Saturday, received on Tuesday! I was particularly impressed with only one carriage charge as most companies take the opportunity to rip off the customer for two. From this experience it would seem that you are pretty close to the goals set out by Moira and Miles.	Thanks, Gord Venables
Just a note to say what superb service your company offers. Not only did you offer one of the best prices, we had our printer delivered at 13:20 today less than 20 hours from ordering it, even though we ordered after 17:00 the previous day. Wonderful. We have it set up and it is earning its money as we speak.Thanks once again.	Regards, David Dutton
We are very impressed with the speed and efficiency of your service.	John Spiller, Director 1311
I was continually impressed by the willingness of the staff at theprinterdatabase to go the extra mile. Not only were they willing to spend considerable time on helping me evaluate alternatives, get me sample prints and estimate consumable costs but they were also willing to give advice and guidance promptly and with a smile. Couple this with the best prices I could find anywhere and fantastic after-sales service and what more can I say?	Ross McAllister, Web Services Provider, www.4webuk.com
Thank you for your prompt and helpful service. In addition your email with details of consumables was very helpful, showed very competitive prices and was a nice touch. In the past I have used DABS for the majority of our purchases but your service has made us re-think this policy.	Mark Graham, Kaytech
Thank you for your brilliant service - I ordered the above at 4.50 p.m. yesterday, and it was delivered here at 8.40 a.m. today!	John Tegg, DMS Security Plans Ltd
Many thanks for your prompt, efficient, polite, super-service.	P Beamond, Aynsley School
I am most impressed by the speed of response and the quality of information you provide. You have made the work of looking for a printer so much easier. A superb service	Roderick Thompson, Managing Director, TechMed Ltd
Thanks very much for the prompt, hassle free service.	Guy Flack, Landmark Design Associates Ltd.
We look forward to receiving the printer & appreciate your great efficiency in dealing with our order - it’s refreshing!	Kulwant Dhaliwal, Hi8us Projects Ltd.
Please thank Shirley for her prompt and considerate assistance in dealing with this order.	David Lee, Lind Training
Just wanted to say a big thank you the printer arrived at 9.30 this morning.	Sherren, PLATFORM ONE
I need to congratulate and thank you for this brilliant, outstanding, caring and friendly service you delivered. I definitely will use your service again and as an IT adviser in our company, will suggest your company for future purchases. Thanks again to all of you, who made this a great custumer experience. It has been a pleasure at each minute.	Ronald Knirzinger
I would like to sincerely congratulate your company for the excellent service received in purchasing our colour laser printer. The website was clear and easy to navigate, the conformation of order together with follow through right until after next day delivery to check every thing was in order - is almost unique. Did we have to pay a little more for such service as one would expect ? No, in fact the overall deal was less that your competitors. We will nave no hesitation in purchasing our consumables for our printers from you in the future.	David, ScrimCity
I would just like to thank you for the excellent service I received from your company. I ordered through the web site on Thursday, you called me Friday to set up payment and delivery details. The printer arrived this morning as arranged and is now up and working. I will certainly recommend your company to my colleagues and friends.	Alan Ward
I just wished to let you know how impressed I am with the service provided in respect of my order. From start to finish you have kept me informed about everything and I have felt totally confident throughout that I was being well looked after. A very rare feeling when buying anything of a technical nature today."	Alan Hawkins, Clerk to the Council, Keadby with Althorpe Parish Council
I just want to let you know, that I`m really impressed by how you`ve processed my recent order. I appreciate your way of keeping a customer informed about his order and processing the order. Above all, it`s been your immediate replies that really surprised me in a positive way, `cause that is not how it is usually.	Torsten Glässner, German Navy attached to NATO
Can I just say that I find it very refreshing to deal with a company such as yourselves; your service, the way you keep us informed of the progress of our orders and your technical support is excellent. In this day and age, this level of service is hard to find.	Mike Critchley
I bought a Magicolor 2300W from you last week and I must say how impressed I am with the service (and the printer!). I placed the order on the web on Sunday evening, Monday morning I received a call confirming and requesting payment details, Monday afternoon I received a second call confirming the goods were in stock and would be despatched immediately and Tuesday morning they arrived, as did another call informing me of the despatch status. Impressive stuff and well done.	Dave Carter
Thanks for the very prompt delivery ..... and a follow up ’phone call too!	Eddie Joint
When I come across good service I make a point of acknowledging it. I ordered a printer via telephone after researching it in your web site which is very clear and informative. The response on the telephone was fast and helpful. The printer was delivered promptly and in good condition. This, coupled with excellent prices represents to me a very good service.	Charles Smith, Director, Oaksys Tech Ltd.
Thanks for your fantastically efficient and effective service. A suggestion as to how to improve it even further would be to ask the customer details of the connection leads required, and supply these... However take that as only a suggestion whispered in a storm of applause. (We now list USB cables as options for all USB printers - Thanks for suggesting it John!)	John Spikes, Goodstock
I received from the Printer Database the best on-line service I have ever experienced. Ordered my printer on Friday night at 6.10 and it was with me first thing Monday morning. Keep it up - you have a customer for life! When one reads the horror stories of buyers who have used PC Whatsisname and their High Street bedfellows - I am sure you all know who I mean - you want to ask why anyone in thier right mind would buy from them. Incidentally, I am delighted with my HP 2500L. Thanks again	Thomas Carey
Just a short note to congratulate you and your company for the efficiency that you processed my purchase through to delivery to me within 28 hours. In particular I would praise the telephone message this morning to inform me that the printer had been dispatched. This was followed up by a call this afternoon to check on the printers arrival. I appreciated both calls enormously. Congratulations, an excellent service!	Ian Hutchison
Just a note to thank you for your excellent advice in helping me to choose my first colour laser printer, the Epson C900. You pointed me towards the right model for my needs, even printing a digital camera photo which I e-mailed you and posting it to me. I was so impressed with the print of the photo that I ordered the printer that same day. Within minutes of starting work on Monday, your staff had made contact to arrange payment, and the printer was delivered the next day. At all stages, I was kept informed of the progress of the order by telephone, and even received a follow up call this morning to check the printer had arrived safely. I am extremely pleased with the printer and your service. I am sure that I will always look to your company for future purchases, and I will definitely recommend you to others.	Jonathan Senior
Many thanks for your excellent and prompt service	K Arnold, Salford Council for Voluntary Service
By the way, my company purchased this printer from you on the advice of Miles and I have to say he was spot on - it is absolutely perfect for our needs.	Thanks, Lee
Thanks for all the after service care from your people. All goods now here and ready to go.	John Taylor, JT Associates
Thanks very much for the receipt of the item and the after call left on my voicemail… Pleased with the service – ta!	Neil G Chinnock…
Hi, Thank you for your excellent speedy delivery & communication, I would recommend you to everybody I know. Thanks again.	Regards, Dave Baker
Stuart, Many thanks for your inquiry. I am delighted with the printer and with the service from I T Databases. First class.	Best regards, Bob Powell. LIVE
Dear Nolan: Most impressive. Ordered one afternoon. Delivery of both the printer and the cable the following day. Many thanks for your help, advice and prompt service.	Julian, Piano Advisory Service
Hello Nolan, Thank you for the super fast delivery of my new Minolta QMS Magicolour 2350 printer, it arrived before 0900, the day after ordering it! The delivery driver even waited 5 minutes whilst I drove back to my house to sign for it after he phoned me on my mobile. I am very pleased with the service.	Best regards Neil Turnbull PTS Leeds
Just to let you know the memory has arrived safely. All installed and working. Thanks for the great service.	Regards, Chris Waddell
Dear Shirley, Many thanks for the email. The printer arrived at 0855, before your email. Amazing! We have never had such prompt delivery in twenty years!! The printer was up and running in half an hour and it is super - as far as we have got with it - and look forward to getting used to it.	Many thanks. Aelred Arnesen
Hello there, Just a short note to let you know that this item was delivered at 09:45 this morning. I have not had time to open the package as yet but I assume that everything is present and correct. Many thanks for your speedy response to this order; I would definitely recommend your company to my friends and colleagues.	Once again thanks. Steve Brinsley.
Good Morning Shirley, Thank you for your e-mail. The printer arrived at 08.00 this morning. What fantastic service - well done and thank you!	Regards, Peter Rainford.
Received the above referenced order this morning, on time and exactly as per the agreed delivery date. Excellent service - a company that delivers when it says it will is, I have to say, becoming extremely rare! Also, this is a good upgrade from our existing printer so thanks for all advice received.	Many thanks Philip W Oxtoby
Moira, Thanks for letting me know about the toners. Very pleased with the printer - thanks for an excellent service!	Regards, David
Hi Moira, Many thanks these two toner cartridges were actually delivered to me yesterday afternoon. Thanks for your efficient and prompt service.	Regards to all, John Hamlett
Dear Moira, Just a quick note to let you know that the remaining USB cables and replacement toner kit came today. Brilliant! Thanks once more for your outstanding service and courtesy!	Regards, Lloyd
Thank you for a fab service. Martin was great. Very pleased with it and my accounts look great in colour, tee hee. Will give you a positive feed back on pricerunner.	Thanks Doug Young
July 7th - It did arrive today after all. However, after printing a few blanks, I have investigated the knowledge-base guide on the Lexmark website and find that the printer head cover is broken: on first inspection it was not as pictured in the site and was loose when I very carefully touched it: the hinge connections at both ends are broken. Could a replacement machine be supplied please? I shall box up the one I have. Alasdair Coles 8th July - Hello Sorry to hear that the printer has arrived damaged, I will get this organised but I will need the serial number of the printer please. Many thanks regards Shirley 8th July - It was something of a disappointment after the extremely good service ˆ excellent web site too - and the excitement of unpacking what is obviously a good machine. Thank you Alasdair 8th July - Yes I am sorry for this inconvenience. A replacement printer will be dispatched tonight and delivered tomorrow, the faulty printer will also be collected tomorrow. 12th July - Wanted to let you know that the replacement printer arrived safely and is working well: very pleased with it. I realise there’s nothing one can do when the product supplied to you is at fault but the speed with which you dealt with it was very impressive ... until next time!	Alasdair Coles
I just wanted to check that your Epson toners arrived safely with you on Friday? If you have any queries please let us know. Many thanks Best regards Shirley Christensen Customer Services Manager Yes great service. You are the BEST	Gavin
Dear Moira, Re: 7961, Epson AcuLaser C8600 purchase I am writing to thank The Printer Database, and in particular Martin Pain for the excellent advice and service I have received. I found The Printer Database on Google about 10 weeks ago when I was searching for laser printer retailers, and your company has proved to be the most helpful. Martin’s advice and knowledge was outstanding, and he was willing to find out answers to questions he wasn’t sure about. He also arranged and obtained print samples of my own work from Epson. Also the item was delivered on the day requested, two days after placing the order. Once again thank you for your excellent service, and I will definitely use your company for future printer purchases.	Yours sincerely Nick Fudge
Hi Printer has arrived and is installed and working great thanks Great service and delivery , I will definitetly recommend you to other people. Have a good xmas and new year	Chris
Hi Martin Thanks for the quick service. I ordered the same printer from dabs.com when the online inventory stated 35 in stock only to have to phone up 3 days later that they had zero in stock. Once again thanks for service.	Yours sincerely Scott Clark
The printers and duplex and memory have arrived I have set them up and they are working fine. I will certainly reccomend your company to any one who wants a printer. Your service is the best I have ever dealt with. It is an excellent idea to email customers with what is happening to their order and very reassuring.	Thank you Martin D Radcliffe.
Hi Shirley Item received safely. Many thanks for an excellent and friendly service.	Best regards Brian
Thanks very much for your enquiry. I received my printer and we have it up and running already. I wish all e-commerce were as considerate as you.	Shirley
Yes, they did thank you very much. I’ll definitely recommend you and I’ll definitely be using you again. Thanks again.	Julien The T-shirtCompany
Yes it did, thank you. I’ve been merrily printing all my business stationery on it! Thanks so much for such an excellent service. Best wishes	Anne-Marie Walker
Thanks for the enquiry. I am very pleased with the speedy delivery service and quality of the printer. I would certainly use you again.	Regards, Sue Ingram
Hi Shirley, Great Customer service! Yes, both Printers have arrived, thank you.	Mark
Nolan, My order, which I placed with you, arrived this morning and is now up and running. I am very impressed with the machine but more so with the quality of service I have received from you. It makes a refreshing change these days. I did read the customer comments before ordering and can only endorse them. Excellent service all round.	Thank you, Mike Hodgson
Yes thank you, our printer has arrived. I wish all my suppliers and people I had dealings with were as efficient and willing as yourselves. You are a pleasure to do business with right from your comprehensive website, all staffs phone manner and efficiency and the after sales service. We will always use and recommend you.	Regards, Warren Verwey, Managing Director, Xtreme Graphics Ltd
Hi there, Yes the printer arrived thank you very much. I will be installing it this weekend. I would like to thank you for a very efficient and speedy turnaround on my order. I will definitely be keeping an eye on your website.	Thanks again, Richard
I write to confirm delivery. Excellent product! Excellent price! Excellent service! Thank you very much,	Antony F Heaton.
Dear Shirley, Thanks for your email. Yes, the printer arrived safely, and I am very impressed by the speed of delivery. You were recommended to me by my brother, and he was entirely right. Great service.	Thanks a lot, Ian.
Shirley, thanks for e-mailing; HP printer arrived safely - thanks to all at the Printer Database for prompt and efficient service - v. impressive.	Warm Regards, Brian Crook, (sunny in Devizes!)
Many thanks for the extremely prompt delivery. Fantastic service all around.	Regards Jimmy
Hi, It arrived yesterday afternoon thank you. We are very impressed with the excellent service and will definitely be using you again.	Once again, thanks Rachael
Hi, Thank you for the email.The printer has arrived safely. I would like to commend yourselves for an easy, pleasent buying experience.The guy whom I gave my details to over the phone was extremely helpful and courteous, unfortunately I have forgotten his name. Also the speed of delivery was fantastic; credit card details given at 5.20 Tuesday printer arrived 9.30 Wednesday. I will definitely order again and recommend you to my friends and work collegues.	Regards, Chris Lunn
The printer arrived, its fine, no problems, worked first time. The guy I spoke to on the phone to order the printer was organised, efficient and friendly. The courier was excellent, he spotted my wife at the end of our road, walking back to the house on her return from the school run and stopped to ask if she was from number 50, and then returned to the house with the printer for her. I had a polite follow up call yesterday morning to make sure everything was ok and that the printer had arrived. All in all, I’ve never had such helpful and efficient service from an online company, and your prices are unbelievable too. I’ve just forwarded your website to all my friends and colleagues.  PS If you have an internal quality control / appraisal process - please feel free to forward my comments to the person who runs them.	Many thanks (and no doubt you’ll be hearing from me again when the ink runs out!), Stuart
Dear Shirley,  Once again, you have provided an excellent service, fast and efficient. Thanks to all at IT Databases.	Regards, Susie Sargent, Events & Administration Management, ITP Limited
Hi Martin Just want to thank you for your help choosing between the Epson Aculaser C1100 and magicolor 2350. Haven’t done much with it yet, still recovering from getting it up the stairs, but I’ve printed an invoice off and everything seems fine.	Many thanks once again. Will Dashwood
My printer arrived before 9.00am yesterday, and having only ordered it at 4.30 pm the day before, I have to say I was most impressed. Please pass my thanks to Martin Pain.	Thanks indeed, Phil Adams
Just to let you know, the stray arrived safely, it had just been for a tour of the South West, and the faulty toner collected. Thank you very much for all your help with this. As you suspected I do have plenty to keep me going for a little while!  Many thanks once again for your first rate service,	Best wishes, Martin
Hi Moira  The printer arrived safely less than 19hrs after it was ordered, and was up and working within an hour of that. This must be something of a record (for me at least). Many thanks for your absolutely outstanding quality of service - next time I am looking for computer bits and pieces, you will be the first port of call!	Regards, Mick Seed
Just thought I'd let you know that my laser printer has arrived safely, and on time. Even so, I nearly missed the delivery. The courier driver awoke me from my slumber, when he knocked at my door. I would've been in touch sooner, but I'd forgotten that the USB 2.0 cable isn't supplied in the package. I've now obtained one, and my printer is up and running perfectly. May I thank Shirley Christensen and Mellie Gerard for their assistance in dealing with my initial enquiry, and then also placing my order. It's quite rare to find a firm which replies to email messages so promptly and completely. It's been a pleasure. I'm sure I'll be ordering again as and when the time comes.	Neil Ashmore.
Printer arrived early yesterday morning - very courteous delivery driver too. Machine was up and running in under an hour. 10/10 for customer service and I've given you some nice Ebay feedback.	Best Regards, Bill Tasselli
Just like to comment on your excellent service. The USB cable arrived first post today(9am) and the printer by lunchtime. In fact the special offer printer was ordered from Epson by 'phone by 1-0,clock. Brilliant service all round.	Best regards, Keith Baker
Shirley, yes thank you they did and I meant to reply to you to say so but it’s been so hectic here. I would have been so stuck without them so am very grateful for such a speedy service; it’s such a pleasure to do business with you all. Many thanks.	Hazel Wilson, Programme Organiser, Ark-T Centre
Thank you very much for following up, have just got back from installing it for the customer. It arrived promptly yesterday morning, safe and sound. It is up and running and so far the customer is delighted. Thank you very much for a prompt service and keen prices. We will be ordering from you again, just sorry we did not know about you earlier.	Kindest regards JOHN O, Datamend Limited

Thanks for a speedy delivery the part arrived at 8.22 am Friday	S H Irish
Printer has now arrived. May I say that was excellent service. Thanks	Steve Revill, Glendale Frozen Foods Ltd
I would just like to say a big thank you for a very professional service. I ordered my new printer on Monday around 5pm and it arrived next day as promised at 2.15pm. The driver was also very helpful and courteous. This whole process has been a pleasure and I will be definitely recommending you to friends and family. Look forward to putting more business your way.	Kind regards, Mark Wood, Service Level Coordinator
Received – I am very impressed with the service you have provided and the price I have paid. I will be recommending you to others.	Thanks, Steve Simm
Thanks for your email. Yes, the printer turned up at around 10am yesterday morning and the reason I didn't let you know sooner is that I haven't had time to check my emails. (I've been too busy using my new printer!) I have been very impressed with your fast and efficient service and lok forward to doing business with you again soon.	John Speller
Yes thank you all arrived. Excellent customer service. Well Done!	Cromartie
Id like to thank Melaine and yourself for a quick delivery of the Aculaser C1100, the printer arrived this morning. Melaine was very helpful compared to some of your competitors !	Thank You, Daniella
I don't know who (if anyone) is my account manager but I thought I'd like to add my feedback. I was delighted with the service, not to mention the price on the Lexmark C510 I ordered. It came early the following day and I was most impressed that someone phoned the following day to check it had arrived. For the record, I am very impressed with the C510. Setting up the printer physically was a snip and installing the driver on my Mac cannot have taken more than 30 seconds. It warms up in about a minute, prints very quickly and handles everything I throw at it.	Peter Danckwerts
What a great printer the Epson Acilaser C1100 is. I am very pleased with it. I am also very pleased with your service and delivery. Please thank Shirley for her assistance with the purchase and delivery of this printer.	Many thanks, Tony McCabe
Thanks for the follow up – I continue to be really impressed with the way you do business – the toner arrived yesterday as you predicted – fantastic service – thanks again	Best regards, Dr David Worth
Thank you Shirley for your email. Yes I did and please extend my thanks to Nolan who was very helpful and accomodating. I shall use IT Databases again.	regards, Ragheb Mudarres
Hi Shirley  Many thanks for your email. Printer recd and operating perfectly. Delghted with both machine and your service.	Best regards, Ian
Thanks for a first class service it arrived on time and undamaged.	Regards, Kingsley
This item has just been delivered less than 18 hours from ordering, having run my own legal business for the last 15 years and ordered hundreds of It items I have never come across anything quite this efficient I am mightily impressed	Len South
Thank you for your prompt service re the printer which arrived safe and sound and was up and running within 24 hours of me placing the order. I am well impressed.	Ted Kenyon Yeovil
Hi Shirley  Just to let you know that our order arrived safe and sound the next day. thank you and your staff for excellent service..will definetly use your company again.	Kind regards Bill Pugh CCA ltd
We think your service and follow has been excellent, many thanks.	Peter Lloyd Managaing Director P&A Lloyd Consulting Limited
It arrived safe and sound, is installed and working fine. I must congratulate you on your company’s service, in this automated age it has the personal touch. I sensed that from your website, which with your competitive pricing was why I placed the order with you.	Thanks, Alan Genzel
Hi Shirley,  Yes, everything arrived without a hitch - thanks for your excellent service. Best regards,	Richard Quennell QRS Book Services
Thank you kindly for asking whether I received my printer. I am please to advise that I received te delivery on Friday and installed the software toner and paper and found it excellent value for money. I am impressed with your service and your after sales too. I will be ordering and recommending yourselves to my colleagues too.	Thank you Araf Sultan Director
Once again you have excelled yourselves and restored my faith in suppliers - you certainly produce the goods on a very quick turn-around thanks to everyone there at ITDatabases for your excellent service.	Susie Sargent Events and Administration Manager
Hello Shirley, printer arrived safely on Friday and it is working fine. You really provide an excellent service. Thank you for your care.	Jiri Canderle Technical Director Sparta Technologies Ltd.
Hi Shirley  Many thanks for the email. Yes, the printer arrived safely and is now installed and working wonderfully! I am extremely impressed with the quality of the print and of the copy/scan facility. Equally, I am extremely impressed with the service from IT Databases and I will definitely recommend you in the future.	Best regards Alex
Hi Shirley, Many thanks for your follow-up to a very prompt and reliable service. Have been able to set the printer up for access through my home network and am impressed thus far. I would like to express my appreciation to the gentleman who dealt very patiently with me on the telephone. That was a big factor in my decision to purchase from you. I will certainly use you again should I have need.	Thanks, Ray Peel
Many thanks for the invoice and I am now claiming for the warranty. Thanks for your help and advice!	Nick
Hi Nolan,  I just wanted to say a massive thank-you to you for helping me choose a colour printer, I ordered it from you Thursday 23rd, and it arrived the next day as promised, even earlier than you said, @ 8:45am ( that's a good thing!) Installed it Friday, and the results are ABSOLUTELY INCREDIBLE....... You are a credit to IT Databases, and everything you have told me has been 100% true, its nice to deal with a company who cares about it's customers, I will definitely recommend IT Databases to my friends. Please pass this on to your manager, as I wish him/her to know the great service I have received from you.	Best wishes, Mr Dean Sullivan.
Shirley, Thank you for your email and for your excellent customer care and service. The printer arrived safe and sound.	Kind regards, Jonathan
What a fantastic service! They were here by 8.30 this morning!	Many thanks. Diana
Dear Shirley & Nolan, Just a quick message to thank you both very much for the help you have given me over the last couple of days in resolving the issue with the faulty Samsung printer. As you know, I'm working to a deadline but your fantastic customer service helped to alleviate a very stressful situation and I'm pleased to confirm that the Aculaser C1100 has now arrived and is working perfectly. I have been very impressed by the service you've provided and will certainly recommend your company to others.	Cheers, Gary
Thanks so much for all your help and advice (and patience!). It’s been good fun buying this printer! And it turned up the following day (amazing) and is perfect for what I want. So thank you. Congratulations again on the baby – enjoy the next 18 years or so!  Warm regards, Jim.	Jim Pirrie Future Pace Ltd:
Hi Shirley, Thank you for your e-mail. I received the Samsung printer yesterday. I have connected it up and it is working fine. It has been a pleasure doing business with your company and rest assured I will be recommending your company to colleagues and using your company again in the future for my IT needs. Once again thank you for the efficient and professional service.	Best Regards, Mohammed Asif. (Senior Engineer) Alcatel Telecom LTD
Thank you for your enquiry. Yes the printer and toners arrived yesterday. Thank you for the excellent service. The recommendation of Stuart Criddle to use your company was certainly a good one.	Roger Brind Philadelphia Trust
Hi Shirley  Thank you very much. Yes I did receive the printer and was very please with the overall service and delivery times. Rest assured we will be using your services in future and will also be recommending your company.	Kind regards Clarence Machado A2B Van Hire
Thanks Shirley, Delivery was as promised. Very impressed with service. Many thanks.	James Town
Hi Shirley  Just to let you know the good news... Success at last! Thanks for your support, it has been rather gruelling, but a positive outcome in the end. I appreciate your help through all this and will be happy to recommend you for the outstanding level of customer service and support you have extended to me throughout. Many thanks, it made it much easier to carry on the 'battle' knowing you were behind me! Here's to success! Have a great holiday, here's to the sun!	Kindest regards Debbie
Yes thank you - all installed. Thank you for such brilliant service - so rare today! Thanks also to your couriers - we live in a very rural area and we usually find it takes days for the courier to find us. I think this is the first time we haven't had anyone phoning us up for directions!	Anne
Thanx once again Melissa for your help i phoned the number you gave me a carrier turned up last Thursday with packaging and took away my NEC projector it has been repaired and was returned on Monday morning.Good going considering we are up here in the north of Scotland. THATS WHAT I CALL SERVICE.	JOHN
Hello Shirley  I received my order the very next day. Thank you for your follow up call and good service.	best regards Maureen Magnolia Studios
Hi Shirley  All received - thank you. You are definitely my preferred supplier of toner (and eventually printers) now. Well done.	Kind regards Alan Lewin
Hi Shirley, Thank you for checking up on me. The order did indeed arrive yesterday early in the morning. Everything is great, couldn't be any more happy with your service.	Regards Angelos
Hi Alexis, Just a quick thank you for your great customer service yesterday.The printer arrived at 9.00am this morning and my customer was printing by half past. Once again thank you for your prompt service, I only wish more companies and staff were as good.	Kind Regards, Neil Dyer OCM Ltd
Alexis, Many thanks. You were extremely helpful and professional. Tell your boss!	NickGS
SUPER SERVICE AS USUAL FROM YOURSELVES ALL ARRIVED BY 10AM NEXT DAY	MANY THANKS TED
Hi Shirley, Thank you very much the printer items showed up yesterday afternoon, brilliant service!	Thanks again Steve
Hi, Yes, they arrived yesterday morning – many thanks for checking and the efficient service.	Regards Amy
Shirley, Just a quick note as I missed your call today. Printer arrived the day after I placed the order. Very happy with the service received. You cannot be faulted. I would certainly deal with you again and recommend your company.	Kind regards Rob Prescott
Hi Shirley  The Printer arrived 08:30 the next day. I am very pleased with your service. I’ll be putting your number on my speed dial!!  Thanks again.	Nigel Williams Director NightHawk Security Ltd
Shirley  Thank you for the excellent service and after sales care.	Regards Jagdip Applied Consultants
Dear Nicola,  I have recently bought a CLP-300 printer from you. Prior to my decision to buy from IT Databases, I made a couple of telephone calls to your company and received what I considered to be honest opinion as to when the printers were going to arrive with IT Databases. As a result I placed my order with you last Wednesday (20th September). I received a telephone message (from you I believe) on the Thursday to say it was to be delivered on the Friday. As we were not in on the Friday it was actually delivered on the Saturday. On the Monday I received another telephone message (from Shirley) to check that it had arrived and that everything was OK. I now feel guilty that I am not a major user of printers (home use only largely for children’s homework!). The quality of service your company has demonstrated would certainly encourage me to place more business with you and although I am not in a position to buy more printers, I shall certainly recommend you to others when I have the opportunity. Thank you very much for your excellent customer service.	Regards David Ledger
Hi Melissa,  I believe it was you that I was speaking to yesterday about the delivery of our printer, which Target Couriers has screwed up. If it wasn’t, then I apologise, could you pass this onto the member of your team who was dealing with our delivery. I managed to speak to the couriers yesterday evening and go to collect the printer from the depot. I just wanted to thank you for all the work that you and your colleagues did in following up the order with the couriers, it was much appreciated. We’re really happy with the printer as well, so thanks for your all-round service, I know a lot of other companies wouldn’t have bothered.	Thanks again  Andy Law
Shirley  Thanks for your email. Yes the printer arrived last week and has been installed and tested – all OK. Very impressed with your service – will recommend you to others. Thanks for letting us know how to claim our cashback – we will make sure we do that.	Thanks again Bev
Hi Shirley, The order arrived yesterday as planned. Thank you for the excellent service. Look forward to ordering again when more toners required. Many thanks again.	Regards, Paul
Yes Moira, Fantastic service - as usual, I ordered at 4pm and 9.30 the following morning they arrived. Excellent. Thank you.	Mark Nelson Logistics Manager Cedar Trading Intl Ltd
Shirley,  Yes, this was my 3rd order fom IT Databases… each time the service has been excellent.	Thanks. Alastair
Moira  All items have been received – many thanks for great service.	Regards Irene Collie Administrator Grampian Country Food Group
Received this morning at 8.30am and up and running by 9.30am - very impressive. thank you for your help Lesley West	Oxfordshire Community Churches
Printer arrived yesterday morning. 1st class service from you as I have come to expect.	Best regards Alan